Frequently Asked Questions
Everything you need to know about your Denim Tears order.
When will my order ship?
Standard orders typically process within 3-5 business days. During high-volume collection launches, please allow up to 10-14 business days for fulfillment and shipping confirmation.
What is your return policy?
All sales are final. Due to the limited nature of our drops and exclusive collaborations, we do not accept returns or exchanges unless the item received is damaged or incorrect.
How should I care for my denim and cotton pieces?
To preserve the integrity of the prints and fabric, we recommend washing items inside out in cold water and hanging them to dry. Avoid using bleach or harsh detergents.
Do you ship internationally?
Yes, we offer worldwide shipping. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
Can I change or cancel my order after it's placed?
Once an order is submitted, we are unable to make modifications to the size, address, or items. Please double-check all information before completing your purchase.
How do I know if an item is authentic?
Authentic Denim Tears products are only sold through our official website and authorized premium retailers. Be cautious of third-party marketplaces and unauthorized resellers.